8/29/2023 0 Comments Sotte bosse essence of life rarThe first-phase rollout of Qualtrics’ VOC offering took just four weeks. Core to this platform is the iQ predictive intelligence engine, which consists of three components: Qualtrics Text iQ, natural learning processing and machine learning algorithms for analysing open text feedback Driver iQ, which is designed to identify key experience drivers within data and Stats iQ, which automatically chooses statistical analyses for customer feedback data such as relate, univariate and regression. In this customer-centric world, price is no longer a sole differentiator.” To help realise this vision, Scoot has adopted Qualtrics’ Experience Management Platform to collect and analyse feedback from customers in different countries. To change that mindset and retain our loyal customers, Scoot aims to value add to our customers’ journey by delivering high customer satisfaction across all touchpoints. “Travellers often hold the perception that low-cost carriers offer minimal service quality and offerings.
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